Privacy Policy

If you have any questions or require further detail on the privacy policy below please contact us on 020 7278 4437 or email us at

We only collect information that is necessary to provide our service, and we promise to look after it.

1) The information we collect

As well as collecting the information in the referral form, we will also take notes relating to our work with you after each meeting. Over the course of our work with you we may also collect information from other services or individuals in your support network.

Personal information we may collect includes details such as your name, date of birth, email address, postal address, telephone number, as well as information you provide in any communications between us.

Sensitive personal information we may collect includes details about your physical health, mental health, race, ethnic origin, or sexual orientation.

2) What we do with it

We use this information to provide our service. We may also use this information to evaluate and improve our services.

We only keep information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

If you subscribe to our mailing list, we’ll use your email to provide you with our newsletter and information about our activities and events. (If you don’t want to receive any more communication from us, then simply click the unsubscribe link on any of our emails)

You have a right to access your information at any point and request for us to delete or amend it. This is in line with the following rights for individuals provided by the GDPR:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.
3) Does anyone else see my information?

In order to provide you with our service, there may be times when we need to share some of your information with our partner organisations or relevant members of your support network. These might include, for example, your GP, close family members, or your care coordinator. This is the only time we will do so.

We may share your personal information if required by law, or to protect against harmful or illegal activity.

4) Is my personal information secure?

We follow procedures aimed at keeping your information private and safe. This means the chance of misuse or unauthorised disclosure is kept to a minimum. Unfortunately, though, we cannot completely eliminate all risk. Please contact us straight away if you suspect a breach of privacy.