Creative therapy referral privacy policy

We only collect information that is necessary to provide our service, and we promise to look after it.

1. The information we collect

We will collect: Name, email and/or phone number, GP contact and emergency contact. We do not require your full address but will collect your borough of residence for evaluation and contractual purposes. Our trainee therapists will also take notes relating to their work with you after each meeting. Where relevant this may include details about your physical or mental health. During your therapy, we will also collect information from different wellbeing monitoring tools, evaluation forms and obtain your consent to our therapies agreement.

2. What we do with it

We use this information to provide our service. We may also use this information to evaluate and improve our services and take data from this information to help our service for contractual purposes. We have a legal requirement to keep a report after each meeting Likewise staff and trainee therapists with Likewise have with yourself including, an account of your session and wellbeing. We would never explicitly record anything that we would not share with yourself. This allows us to keep a record of our meetings we have with you. We also keep data onto a spreadsheet that is password protected. We keep information for as long as 8 years after your last involvement with Likewise, in line with the ‘records management code of practice for health and social care 2016’. We will also use these details to submit
your referral to the allocated trainee therapy in order for your sessions to start.

3. Does anyone else see my information?

In order to provide you with our service, your trainee therapist and Community Lead at Likewise will be the ones to have main access to your records. Our GDPR Lead may also require access to ensure your details are handled in line GDPR regulations. If you are currently accessing support through another Likewise service, your Pod Leader and support workers. also have access to your record. There may be times when we need to share some of your information with our partner organisations or relevant members of your support network. This would happen when we have a query or concern relating to our Duty of Care for you and this is the only time we would share information outside Likewise. We may share your personal information if required by law, or to protect against harmful or illegal activity. We keep all your personal data on a platform named ‘Substance Views’.

Here is View’s privacy statement: https://www.substance.net/privacy-notice/

4) Your rights

Our organisation would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: The right to access, rectify, amend, restrict processing, object processing and the right to data portability for the data we hold of yours. Likewise keeps its privacy policy under regular review and places any updates on this web page. If you ever have any queries, please do not hesitate to contact jade.patel@likewise.org.uk who will be happy to help!

Last updated: 2 February 2021