Floating support service privacy policy
We only collect information that is necessary to provide our service, and we promise to look after it.
1. The information we collect
As well as collecting the information in the referral form, we will also take notes relating to our work with you after each meeting. Over the course of our work with you we may also collect information from other services or individuals in your support network. Where relevant this may include details about your physical or mental health. During your support, we will also collect information from different wellbeing monitoring tools, evaluation forms, outcomes questionnaires, a terms of service letter stating the journey of the support you are provided with and a closing letter for when your support ends with us.
2. What we do with it
We use this information to provide our service. We may also use this information to evaluate and improve our services, take data from this information to help our service for contractual purposes and use this information for invoicing if you are a part of our paid for service. We have a legal requirement to keep a report after each meeting Likewise has with yourself including, action points, places visited and your wellbeing. We would never explicitly record anything that we do not share with yourself. This allows us to keep a record of our meetings we have with you. Likewise, will also use your address if we were to meet you at your home address. We also keep data onto a spreadsheet that is password protected. We keep information for as long as 8 years after your last involvement with Likewise, in line with the ‘records management code of practice for health and social care 2016’.
3. Does anyone else see my information?
In order to provide you with our service, your support workers at Likewise will be the ones to have main access to your records. Your record may be shared with other employees if required such as a cover visit and other employees need to have access to your records in order to upload meeting notes. There may be times when we need to share some of your information with our partner organisations or relevant members of
your support network. This is the only time we will do so. We may share your personal information if required by law, or to protect against harmful or illegal activity. We keep all your personal data on a platform named ‘Substance Views’.
Here is View’s privacy statement: www.substance.net/views-privacy-notice/
4) Your rights
Our organisation would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access, rectify, amend, restrict processing, object processing and the right to data portability for the data we hold of yours.
Likewise keeps its privacy policy under regular review and places any updates on this web page. If you ever have any queries please do not hesitate to contact mohammed.dali-chaouch@likewise.org.uk who will be happy to help!
